Shipping costs, taxes and fees that may be applied by the destination country, are not included in the price. Mummymoon is not responsible for paying these additional charges or customs procedures.
We do recommend to contact your local customs for more information on expected custom charges.
All International orders are shipped with trackable courier service. If you wish to add an insurance on your parcel shipping please inform MUMMYMOON when placing the order as an additional insurance fee will be added.
– domestic shipping via local courier;
– international shipping via trackable courier service.
All orders are shipped from Lithuania (Europe) within 2-3 working days after the order has been placed (subject to card clearance) Monday to Friday and not on local/public holidays.
Delivery dates are estimated by the courier and Mummymoon will not be responsible for unpredictable and force majeur events.
If you need an item delivered to you ASAP for a specific event please email us on: firstname.lastname@example.org right after you place your order.
DELIVERY TIME & PRICING:
– Domestic delivery – 5 euros: 1 – 2 working days from the day the parcel in shipped;
– EU delivery – 15 euros: 3 – 7 working days from the day the parcel is shipped;
– UK delivery – 15 euros: 3 – 7 working days from the day the parcel is shipped;
– The Rest Of The World – 25 euros: 7 – 10 working days from the day the parcel is shipped;
*estimated delivery timings may vary during the busy festive period as most courier services may increase the delivery time significantly regardless of our quick dispatch efforts.
– All orders are shipped to your account address, unless you provide a different delivery address. We are not be able to change the shipping address once the order has been dispatched.
* Delayed shipping
If you don’t receive your order within 14 working days, please contact us so we can start the investigation process.
RETURN, REFUND AND EXCHANGE:
For the first 14 days from the day you receive your order, you are eligible for an exchange or refund. If you wish to proceed with the exchange or a refund please get in touch with us by email: email@example.com. If your order was personalised and was manufactured according to your specification we cannot offer a refund or exchange. Once we agree to proceed with an exchange or a refund you must return the item to us in perfect unused condition. This means that the item should not be damaged, washed, soiled or worn and that any labels, tags and packing bag should be intact. Returned items which do not meet these conditions will be returned to you and the both way shipping costs will be charged.
When making a return, please be sure to clearly mark your return shipment as “returned goods” on any customs or postal forms and also on the outside of the package.
Please note that you are responsible for the return shipping costs. Once you wish to return the item, you should inform us by email firstname.lastname@example.org and consider using a trackable shipping service or purchasing shipping insurance. As we will not be responsible for any lost returned goods.
Return address: UAB Pagauk menuli, Vingriu str. 3C, Vilnius, LT01118, Lithuania
Not later than within 14 days of receiving your returned items we will examine them and notify you about the right to a refund by email. Note that additional duties and/or taxes and shipping costs will not be refunded.
We might not always be able to exchange the returned items for another size or item. You should contact us by email email@example.com and inform us if you wish to buy another product or change the size. In the case of an exchange, Mummymoon will not charge any additional charges for shipping the new items.
Please note that if an order is refused due to unexpected additional fees, once the refund has to be made, Mummymoon will have the right to charge both way shipping costs and any additional fee that might occur.
Please note that all sales of the sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against the sale items and the return, refund and exchange conditions will not apply.